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Title

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Healthcare Office Manager

Description

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We are looking for a highly organized and detail-oriented Healthcare Office Manager to oversee the daily administrative operations of our medical facility. The ideal candidate will have a strong background in healthcare administration, excellent communication skills, and the ability to manage a team effectively. This role is essential in ensuring that the office runs smoothly, patients receive high-quality service, and healthcare professionals are supported in their work. As a Healthcare Office Manager, you will be responsible for supervising administrative staff, managing patient records, coordinating schedules, and ensuring compliance with healthcare regulations. You will also handle budgeting, billing, and procurement of office supplies. Your leadership will directly impact the efficiency and quality of care provided by the facility. You will work closely with physicians, nurses, and other healthcare professionals to streamline operations and improve patient satisfaction. A successful candidate will be proactive, adaptable, and capable of handling multiple tasks in a fast-paced environment. Familiarity with electronic health records (EHR) systems and medical billing software is highly desirable. This position requires a deep understanding of healthcare policies, insurance procedures, and patient confidentiality laws such as HIPAA. You must be able to train and mentor staff, resolve conflicts, and implement office policies that align with the organization’s goals. If you are passionate about healthcare and have a knack for administration, we encourage you to apply and become a vital part of our healthcare team.

Responsibilities

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  • Oversee daily administrative operations of the healthcare office
  • Manage and supervise office staff including receptionists and billing personnel
  • Ensure compliance with healthcare regulations and confidentiality laws
  • Coordinate patient scheduling and maintain accurate medical records
  • Handle budgeting, billing, and procurement of office supplies
  • Implement and update office policies and procedures
  • Train and evaluate administrative staff performance
  • Collaborate with medical staff to improve patient services
  • Resolve patient complaints and administrative issues
  • Maintain and update electronic health records (EHR) systems

Requirements

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  • Bachelor’s degree in Healthcare Administration or related field
  • Proven experience in a healthcare administrative role
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Knowledge of medical billing and insurance procedures
  • Familiarity with EHR systems and healthcare software
  • Understanding of HIPAA and other healthcare regulations
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong problem-solving and decision-making skills
  • Attention to detail and organizational skills

Potential interview questions

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  • Do you have experience managing a healthcare office?
  • What EHR systems are you familiar with?
  • How do you ensure compliance with HIPAA regulations?
  • Describe a time you resolved a conflict among staff.
  • How do you handle patient complaints?
  • What strategies do you use to improve office efficiency?
  • Have you managed budgeting and billing in a healthcare setting?
  • How do you stay updated on healthcare regulations?
  • What is your approach to training new administrative staff?
  • Can you describe your leadership style?